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Re: Ubuntu Software Center "buy something" UX review

 

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Matthew Paul Thomas wrote on 09/08/10 15:21:
>
> Today I was able to test most of the purchase process (using
> software-center trunk r996), and I took a screencast.
> <http://people.canonical.com/~mpt/usc-purchase-2010-08-09.ogv>

When I tested it today, staging.launchpad.net was down, so I couldn't
repeat the same scenario. But last week I purchased an item without
letting its installation complete, so today I tested what happens when I
try to purchase it again.
<http://people.canonical.com/~mpt/usc-2010-08-23-unfinished.ogv> It's a
bit of a mess.

> These are the problems I found -- some USC-specific, some
> agent-specific, and some a combination of both. Highest-priority
> problems indicated with "***".
> 
> 0:10 The "More Info" and "Install" buttons are gigantic. ***

This is fixed now.

> 0:10 The button for a for-pay item is still "Install"; it should be
>      "Buy".

Fixed in a slightly crude fashion, by removing the button entirely. :-)
<http://launchpad.net/bugs/622700>

> 0:35 The purchase process opens in a separate window; it would be much
>      more elegant embedded in the same window.

<http://launchpad.net/bugs/618817>

0:20 "Buy" should be "Buy…" (as long as we don't have one-click
     purchasing). <http://launchpad.net/bugs/622708>

> 0:35 The "Connecting to payment service" text is thick and unstyled.

<http://launchpad.net/bugs/622727>

> 0:36 A Launchpad Login Service page is shown. This should be an Ubuntu
>      Single Sign-On page (or dialog). ***

<http://launchpad.net/bugs/615342>

> 0:59 "You have used your Single Sign On ID to access a site which is
>      *not* recognised by Launchpad Login Service..." What? ***
>...

That isn't important as long as we're going to replace the Launchpad
Login Service with Ubuntu SSO.

- From this point, in the new screencast:

0:48 A PolicyKit alert appears from aptdaemon, with no primary text.

1:01 "Purchase of Hello X Adventure in progress" appears too quickly to
     read.

1:03 "Installing purchased…" [sic] appears.
     <http://launchpad.net/bugs/622750>

1:09 Ubuntu Software Center says it wants to "install a local package
     file". This shouldn't be happening.

1:21 Aptdaemon says "An unhandled error occured" [sic].

1:35 USC continues saying "Installing purchased…", but nothing is
     happening, and the "Buy" button has returned.

1:43 Clicking the "Buy" button again does nothing, except make the
     button insensitive. The item was not successfully installed.

- -- 
Matthew Paul Thomas
http://mpt.net.nz/
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