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Message #00036
Re: Ubuntu Software Center "buy something" UX review
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Matthew Paul Thomas wrote on 09/08/10 15:21:
>
> Today I was able to test most of the purchase process (using
> software-center trunk r996), and I took a screencast.
> <http://people.canonical.com/~mpt/usc-purchase-2010-08-09.ogv>
When I tested it today, staging.launchpad.net was down, so I couldn't
repeat the same scenario. But last week I purchased an item without
letting its installation complete, so today I tested what happens when I
try to purchase it again.
<http://people.canonical.com/~mpt/usc-2010-08-23-unfinished.ogv> It's a
bit of a mess.
> These are the problems I found -- some USC-specific, some
> agent-specific, and some a combination of both. Highest-priority
> problems indicated with "***".
>
> 0:10 The "More Info" and "Install" buttons are gigantic. ***
This is fixed now.
> 0:10 The button for a for-pay item is still "Install"; it should be
> "Buy".
Fixed in a slightly crude fashion, by removing the button entirely. :-)
<http://launchpad.net/bugs/622700>
> 0:35 The purchase process opens in a separate window; it would be much
> more elegant embedded in the same window.
<http://launchpad.net/bugs/618817>
0:20 "Buy" should be "Buy…" (as long as we don't have one-click
purchasing). <http://launchpad.net/bugs/622708>
> 0:35 The "Connecting to payment service" text is thick and unstyled.
<http://launchpad.net/bugs/622727>
> 0:36 A Launchpad Login Service page is shown. This should be an Ubuntu
> Single Sign-On page (or dialog). ***
<http://launchpad.net/bugs/615342>
> 0:59 "You have used your Single Sign On ID to access a site which is
> *not* recognised by Launchpad Login Service..." What? ***
>...
That isn't important as long as we're going to replace the Launchpad
Login Service with Ubuntu SSO.
- From this point, in the new screencast:
0:48 A PolicyKit alert appears from aptdaemon, with no primary text.
1:01 "Purchase of Hello X Adventure in progress" appears too quickly to
read.
1:03 "Installing purchased…" [sic] appears.
<http://launchpad.net/bugs/622750>
1:09 Ubuntu Software Center says it wants to "install a local package
file". This shouldn't be happening.
1:21 Aptdaemon says "An unhandled error occured" [sic].
1:35 USC continues saying "Installing purchased…", but nothing is
happening, and the "Buy" button has returned.
1:43 Clicking the "Buy" button again does nothing, except make the
button insensitive. The item was not successfully installed.
- --
Matthew Paul Thomas
http://mpt.net.nz/
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