wikipbx-dev team mailing list archive

[Stas Shtin <antisvin@xxxxxxxxx>]

On 12.08.2010 21:54, Stephen Karrington wrote:
> Ok. Great.
>
> Our hosted PBX service is now up on a powerful server in a new data
> center. Centrally located for USA clients. We are finishing up various
> items before official release on our site.
>   
Congratulations.
> I've seen a few other GUI PBX systems out there. Wikipbx has a lot less
> menu items compared to other GUI's which seems to have everything but
> the kitchen sink in there. Even with a lot less menus a non-technical
> user will never figure things out even after we write up some basic
> instructions.
Most PBX system are targeted at people who understand VoIP. WikiPBX was
written as a GUI that gives access to freeswitch rather than something
that can be used by anyone without prior knowledge of VoIP. Of course,
you're interested in making your commercial offer accessible to as much
people as possible, so you'd have to come up with some means of making
it simpler.
>  Not sure how this can be resolved. We might have to do the
> initial PBX setup for new users.
>   
There are some things you can look into. First, provide documentation
for the end users with guides for most common tasks. Second thing is
making some kind of simplified interface with wizard-like navigation.
Another idea - add a few paragraphs of help text on user's dashboard
page. It should be very brief and provide links to necessary pages.
> To simplify things terminology might have to be changed. But even if
> that is done I think things are just too complicated for non-technical
> users.
>   
Most of terminology is taken from freeswitch, so changing it would be
confusing people that already have some experience configuring FS.
Anyway, I'm pretty sure that in most cases people would have problems
with underlying concepts rather than terminology.

Stas.