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Re: Ubuntu Software Center "buy something" UX review

 

A couple of comments ...

1. Wow! To see a video of this working end to end is really really
exciting. Great work all. Awesome to see folks from across the company
able to align everything like this.
2. These issues that Mathew raises here seem very important. It would be
a real shame if the system was hard to use because it was hard for us to
follow through on the UI. Should we be tracking these issues in bugs?

Seriously, I am thrilled to see this video. Thanks mpt!

Cheers, Rick


On Mon, 2010-08-09 at 15:21 +0100, Matthew Paul Thomas wrote:
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> 
> Today I was able to test most of the purchase process (using
> software-center trunk r996), and I took a screencast.
> <http://people.canonical.com/~mpt/usc-purchase-2010-08-09.ogv>
> 
> These are the problems I found -- some USC-specific, some
> agent-specific, and some a combination of both. Highest-priority
> problems indicated with "***".
> 
> 0:10 The "More Info" and "Install" buttons are gigantic. ***
> 
> 0:10 The button for a for-pay item is still "Install"; it should be
>      "Buy".
> 
> 0:35 The purchase process opens in a separate window; it would be much
>      more elegant embedded in the same window.
> 
> 0:35 The "Connecting to payment service" text is thick and unstyled.
> 
> 0:36 A Launchpad Login Service page is shown. This should be an Ubuntu
>      Single Sign-On page (or dialog). ***
> 
> 0:59 "You have used your Single Sign On ID to access a site which is
>      *not* recognised by Launchpad Login Service..." What? ***
> 
> 1:06 The layout of the purchase page is such that it will always scroll
>      horizontally. The margins (and size of the headings) should be
>      much less.
> 
> 1:06 The page shows a "Total" even when you're buying only one thing.
>      (Currently you're always buying only one thing, but that may change
>      in the future.)
> 
> 1:08 The "Amount" header doesn't line up with the amounts.
> 
> 2:25 The form spacing is inconsistent: for example, the distance between
>      the "Card type" label and the "Country" menu is less than the
>      distance between the "Card number" field and its own caption.
> 
> 2:31 The "Terms of Service" link doesn't do anything. ***
> 
> 2:37 The "I agree to the terms of service" checkbox is below its label.
>      It should be to the left.
> 
> 2:42 When there's an error near the bottom of the form, the next step
>      initially looks just like the form has returned. (The error should
>      be described at the top of the form too.)
> 
> 2:57 The "Confirm Payment Information" screen shows a "Country Code"
>      rather than a Country.
> 
> 3:15 After confirming the payment, nothing happens. ***
>      <http://launchpad.net/bugs/615358>
> 
> - -- 
> Matthew Paul Thomas
> http://mpt.net.nz/
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