debcrafters-packages team mailing list archive

[Daniel Letzeisen <2127117@xxxxxxxxxxxxxxxxxx>]

So just to verify, you get the same result if your remove these lines
from /etc/modprobe.d/alsa-base.conf

options snd-hda-intel single_cmd=1
options snd-hda-intel probe_mask=1
options snd-hda-intel model=basic

Correct?

** Summary changed:

- No audio codecs are found for the internal sound card, resulting in a 'Dummy Output' device.
+ [Asus Zenbook UX425QA_UM425QA] No codecs found for the internal sound card, resulting in a 'Dummy Output' device.

** Package changed: ubuntu => alsa-driver (Ubuntu)

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https://bugs.launchpad.net/bugs/2127117

Title:
  [Asus Zenbook UX425QA_UM425QA] No codecs found for the internal sound
  card, resulting in a 'Dummy Output' device.

Status in alsa-driver package in Ubuntu:
  New

Bug description:
  Dear Sirs or Madams,

  I am writing to tell you about an extremely devastating issue that has
  been bothering throughout these couple of weeks.  am reporting an
  issue where the internal audio hardware (speakers and headphone jack)
  is not detected on my ASUS laptop. The system consistently falls back
  to a "Dummy Output" device, and no sound is produced. I had it "fixed"
  a couple or times by a cold boot and installing a package with sudo
  apt install linux-oem-24.04, but it still returned to "Dummy Output"
  after a while.

  To provide system info:

  Laptop Model: ASUS Zenbook UX425QA

  Distribution: Ubuntu 24.04 (or based on it)

  Kernel Version Tested: 6.14.0-33-generic (also occurred on
  6.14.0-1013-oem)

  Hardware Info (from lspci -k):

  04:00.1 Audio device: Advanced Micro Devices, Inc. [AMD/ATI] Renoir Radeon High Definition Audio Controller
      Kernel driver in use: snd_hda_intel
  04:00.5 Multimedia controller: Advanced Micro Devices, Inc. [AMD] ACP/ACP3X/ACP6x Audio Coprocessor
      Kernel driver in use: snd_rn_pci_acp3x
  04:00.6 Audio device: Advanced Micro Devices, Inc. [AMD] Family 17h/19h HD Audio Controller
      Kernel driver in use: snd_hda_intel

  The primary issue seems to be that the snd_hda_intel driver fails to
  find the audio codec for the analog output device. The key error
  message in dmesg is:

  snd_hda_intel 0000:04:00.6: no codecs found!

  This is accompanied by a user-space error from WirePlumber, which
  fails to initialize the AMD Audio Co-Processor:

  wireplumber: SPA handle 'api.alsa.acp.device' could not be loaded; is it installed?
  wireplumber: Failed to create 'api.alsa.acp.device' device

  I have already taken many steps to resolve the issue, without success:

  - Updated the laptop's BIOS/UEFI to the newest version available from the ASUS support website.
  - Performed a full system update (apt update && apt upgrade).
  - Ensured the latest linux-firmware, sof-firmware, and alsa-ucm-conf packages are installed.
  - Tested both the OEM kernel and the newer generic HWE kernel provided by Ubuntu. The issue persists across all versions.
  - Removed any custom audio-related kernel boot parameters.

  The issue seems to be a driver-level incompatibility with this
  specific hardware implementation.

  I am happy to provide full dmesg logs, lspci -vvv output, or any other
  information required to help diagnose and resolve this bug.

  Thank you for your time and work on the Linux kernel.
  Sincerely,
  Vic (They/She)

  ProblemType: Bug
  DistroRelease: Ubuntu 24.04
  Package: alsa-base 1.0.25+dfsg-0ubuntu7
  ProcVersionSignature: Ubuntu 6.14.0-33.33~24.04.1-generic 6.14.11
  Uname: Linux 6.14.0-33-generic x86_64
  ApportVersion: 2.28.1-0ubuntu3.8
  Architecture: amd64
  CasperMD5CheckResult: pass
  CurrentDesktop: ubuntu:GNOME
  Date: Wed Oct  8 21:51:25 2025
  InstallationDate: Installed on 2025-09-22 (16 days ago)
  InstallationMedia: Ubuntu 24.04.3 LTS "Noble Numbat" - Release amd64 (20250805.1)
  MachineType: ASUSTeK COMPUTER INC. Zenbook UX425QA_UM425QA
  PackageArchitecture: all
  PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon.
  SourcePackage: alsa-driver
  Symptom: audio
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 02/18/2025
  dmi.bios.release: 5.19
  dmi.bios.vendor: American Megatrends International, LLC.
  dmi.bios.version: UX425QA.311
  dmi.board.asset.tag: ATN12345678901234567
  dmi.board.name: UX425QA
  dmi.board.vendor: ASUSTeK COMPUTER INC.
  dmi.board.version: 1.0
  dmi.chassis.asset.tag: No  Asset  Tag
  dmi.chassis.type: 10
  dmi.chassis.vendor: ASUSTeK COMPUTER INC.
  dmi.chassis.version: 1.0
  dmi.ec.firmware.release: 3.11
  dmi.modalias: dmi:bvnAmericanMegatrendsInternational,LLC.:bvrUX425QA.311:bd02/18/2025:br5.19:efr3.11:svnASUSTeKCOMPUTERINC.:pnZenbookUX425QA_UM425QA:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnUX425QA:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:sku:
  dmi.product.family: Zenbook
  dmi.product.name: Zenbook UX425QA_UM425QA
  dmi.product.version: 1.0
  dmi.sys.vendor: ASUSTeK COMPUTER INC.
  modified.conffile..etc.modprobe.d.alsa-base.conf:
   options snd-hda-intel single_cmd=1
   options snd-hda-intel probe_mask=1
   options snd-hda-intel model=basic
  mtime.conffile..etc.modprobe.d.alsa-base.conf: 2025-10-08T19:55:35.173860

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