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[shahiilr <2125587@xxxxxxxxxxxxxxxxxx>]

Public bug reported:

there will missing the sound driver .can you sent ubuntu software update

ProblemType: Bug
DistroRelease: Ubuntu 22.04
Package: alsa-base 1.0.25+dfsg-0ubuntu7
ProcVersionSignature: Ubuntu 6.8.0-83.83~22.04.1-generic 6.8.12
Uname: Linux 6.8.0-83-generic x86_64
ApportVersion: 2.20.11-0ubuntu82.10
Architecture: amd64
AudioDevicesInUse:
 USER        PID ACCESS COMMAND
 /dev/snd/controlC0:  shahiil    1521 F.... pipewire
                      shahiil    1522 F.... pipewire-media-
                      shahiil    1523 F.... pulseaudio
 /dev/snd/seq:        shahiil    1521 F.... pipewire
CasperMD5CheckResult: pass
CurrentDesktop: ubuntu:GNOME
Date: Wed Sep 24 20:04:26 2025
InstallationDate: Installed on 2025-09-20 (3 days ago)
InstallationMedia: Ubuntu 22.04.5 LTS "Jammy Jellyfish" - Release amd64 (20240911)
PackageArchitecture: all
SourcePackage: alsa-driver
Symptom: audio
Symptom_AlsaPlaybackTest: ALSA playback test through plughw:sofhdadsp failed
Symptom_Card: sof-hda-dsp - sof-hda-dsp
Symptom_DevicesInUse:
 USER        PID ACCESS COMMAND
 /dev/snd/controlC0:  shahiil    1521 F.... pipewire
                      shahiil    1522 F.... pipewire-media-
                      shahiil    1523 F.... pulseaudio
 /dev/snd/seq:        shahiil    1521 F.... pipewire
Symptom_Jack: Speaker, Internal
Symptom_Type: No sound at all
Title: [HP Envy x360 2-in-1 Laptop 15-fe0xxx, Realtek ALC245, Speaker, Internal] No sound at all
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 10/07/2024
dmi.bios.release: 15.8
dmi.bios.vendor: Insyde
dmi.bios.version: F.08
dmi.board.asset.tag: Type2 - Board Asset Tag
dmi.board.name: 8BDF
dmi.board.vendor: HP
dmi.board.version: 69.40
dmi.chassis.asset.tag: Chassis Asset Tag
dmi.chassis.type: 31
dmi.chassis.vendor: HP
dmi.chassis.version: Chassis Version
dmi.ec.firmware.release: 69.40
dmi.modalias: dmi:bvnInsyde:bvrF.08:bd10/07/2024:br15.8:efr69.40:svnHP:pnHPEnvyx3602-in-1Laptop15-fe0xxx:pvrType1ProductConfigId:rvnHP:rn8BDF:rvr69.40:cvnHP:ct31:cvrChassisVersion:sku7H9Y3UA#ABA:
dmi.product.family: 103C_5335M8 HP ENVY
dmi.product.name: HP Envy x360 2-in-1 Laptop 15-fe0xxx
dmi.product.sku: 7H9Y3UA#ABA
dmi.product.version: Type1ProductConfigId
dmi.sys.vendor: HP

** Affects: alsa-driver (Ubuntu)
     Importance: Undecided
         Status: New


** Tags: amd64 apport-bug jammy wayland-session

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https://bugs.launchpad.net/bugs/2125587

Title:
  [HP Envy x360 2-in-1 Laptop 15-fe0xxx, Realtek ALC245, Speaker,
  Internal] No sound at all

Status in alsa-driver package in Ubuntu:
  New

Bug description:
  there will missing the sound driver .can you sent ubuntu software
  update

  ProblemType: Bug
  DistroRelease: Ubuntu 22.04
  Package: alsa-base 1.0.25+dfsg-0ubuntu7
  ProcVersionSignature: Ubuntu 6.8.0-83.83~22.04.1-generic 6.8.12
  Uname: Linux 6.8.0-83-generic x86_64
  ApportVersion: 2.20.11-0ubuntu82.10
  Architecture: amd64
  AudioDevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC0:  shahiil    1521 F.... pipewire
                        shahiil    1522 F.... pipewire-media-
                        shahiil    1523 F.... pulseaudio
   /dev/snd/seq:        shahiil    1521 F.... pipewire
  CasperMD5CheckResult: pass
  CurrentDesktop: ubuntu:GNOME
  Date: Wed Sep 24 20:04:26 2025
  InstallationDate: Installed on 2025-09-20 (3 days ago)
  InstallationMedia: Ubuntu 22.04.5 LTS "Jammy Jellyfish" - Release amd64 (20240911)
  PackageArchitecture: all
  SourcePackage: alsa-driver
  Symptom: audio
  Symptom_AlsaPlaybackTest: ALSA playback test through plughw:sofhdadsp failed
  Symptom_Card: sof-hda-dsp - sof-hda-dsp
  Symptom_DevicesInUse:
   USER        PID ACCESS COMMAND
   /dev/snd/controlC0:  shahiil    1521 F.... pipewire
                        shahiil    1522 F.... pipewire-media-
                        shahiil    1523 F.... pulseaudio
   /dev/snd/seq:        shahiil    1521 F.... pipewire
  Symptom_Jack: Speaker, Internal
  Symptom_Type: No sound at all
  Title: [HP Envy x360 2-in-1 Laptop 15-fe0xxx, Realtek ALC245, Speaker, Internal] No sound at all
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 10/07/2024
  dmi.bios.release: 15.8
  dmi.bios.vendor: Insyde
  dmi.bios.version: F.08
  dmi.board.asset.tag: Type2 - Board Asset Tag
  dmi.board.name: 8BDF
  dmi.board.vendor: HP
  dmi.board.version: 69.40
  dmi.chassis.asset.tag: Chassis Asset Tag
  dmi.chassis.type: 31
  dmi.chassis.vendor: HP
  dmi.chassis.version: Chassis Version
  dmi.ec.firmware.release: 69.40
  dmi.modalias: dmi:bvnInsyde:bvrF.08:bd10/07/2024:br15.8:efr69.40:svnHP:pnHPEnvyx3602-in-1Laptop15-fe0xxx:pvrType1ProductConfigId:rvnHP:rn8BDF:rvr69.40:cvnHP:ct31:cvrChassisVersion:sku7H9Y3UA#ABA:
  dmi.product.family: 103C_5335M8 HP ENVY
  dmi.product.name: HP Envy x360 2-in-1 Laptop 15-fe0xxx
  dmi.product.sku: 7H9Y3UA#ABA
  dmi.product.version: Type1ProductConfigId
  dmi.sys.vendor: HP

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